Privacy Overview
We recognize that you
expect privacy and security for your personal and financial affairs.
We understand the concern you have over our ability and dedication to
safeguard the information about you that you have entrusted to us. At
EasyTel, we are sensitive to the importance of these concerns.
Protecting your privacy is at the core of our business. We want to
serve subscribers as effectively and conveniently as possible, and
such service involves making use of subscriber information. However,
we also want our subscribers to be confident that their relationship
with EasyTel is treated with the appropriate confidentiality. We are
highly committed to safeguarding the privacy of your information and
every member of the EasyTel team, from the Directors to the last
employee, is dedicated to this resolve. We therefore commit to
subscribers that we will take necessary steps to protect the privacy
of the information shared with us. Our subscribers are protected by
EasyTel's commitment to them. This commitment is outlined below in
our Privacy Policy.
EasyTel
Employees
EasyTel employees are
informed of their responsibility to protect confidential subscriber
information and are bound by this Privacy Policy. They are governed
by a code of conduct that includes the responsibility to protect the
confidentiality of subscribers' financial and other personal
information. Only employees actively engaged in their assigned duties
are authorized to access or use subscriber information.
Information
Collection
Information
about subscribers is accumulated from a variety of sources. Some
information is provided to EasyTel directly by subscribers
themselves. Other data is developed by EasyTel as a function of
providing a product or service to a subscriber. Still other
information is obtained from outside sources. We will limit the use
and collection of information about our subscribers to that which is
necessary to administer our business, provide superior service, and
offer opportunities that we think will be of interest to subscribers.
This means that we will use information to help us identify and
mitigate potential risks or loss to EasyTel. We will use information
to help identify additional products or services, which we
believe subscribers might want to know about. We will
use this information only in accordance with the principles set out
in this Policy.
Records
Security
We will maintain and
grant access to subscriber information only in accordance with
EasyTel's internal security standards.
Accuracy
Equally important, we
will strive to ensure that the information concerning our subscribers
is accurate. Subscribers are protected by the Fair Credit Reporting
Act, which requires us to notify subscribers whenever consumer
reports from third parties have been used to solicit business from
them. We may use such reports only for the purpose of prescreening
business prospects when a subscriber or potential subscriber has
authorized a consumer-reporting agency to furnish us a report, or
when making a subscriber or potential subscriber an offer of credit.
Subscribers are entitled to request credit reporting agencies to
remove their names from lists supplied to us.
We must also notify an
applicant if we decline any application made by them and have used a
consumer report during the processing of the application. If this
occurs, even if the report was not the basis for the decision to
decline the application, we will provide the applicant with the name
and address of the reporting agency. Subscribers are entitled to
obtain free copies of reports from reporting agencies and have such
reports corrected by the agency concerned if those reports contain
inaccurate information. If we declined an application for other
reasons, we will tell the applicant why or give the applicant an
opportunity to request the reasons.
Sometimes, we are
merely an agent for the carrier that actually provides the product.
In such cases, any decision to decline an application will be made by
the carrier, not by EasyTel, and the applicant's right to know
whether a consumer report was used or why the application might have
been declined will apply directly to the carrier, not EasyTel. In
that situation, EasyTel will tell the applicant whom to contact in
order to ask questions or obtain more information to ensure that the
applicant's rights are protected. EasyTel intends to employ
reasonable measures to ensure the accuracy, timeliness and
completeness of our subscriber information. If we become aware of
inaccuracies in our records, we will take prompt steps to make
appropriate corrections.
Sharing
of Subscriber Information
As part of our effort
to provide subscribers with comprehensive and effective service, we
use subscriber information to determine whether subscribers might
want to know about certain EasyTel products and services. Even in
non-fiduciary situations, to protect subscriber privacy, we will
control carefully the way in which any information about subscribers
is shared. Unless we have a subscriber's advance authorization to do
otherwise, we will treat the subscriber's information only in the
following ways:
Within EasyTel
We are permitted to share within the
EasyTel.Net organization and its affiliate’s information
concerning a subscriber's account history and experiences with
EasyTel.Net. We will share any such information only with those who
need to know this information in order to conduct valid subscriber
business. We will not allow this information to be used elsewhere
within EasyTel.Net for any other purpose.
We may also share among the legal
entities that comprise the EasyTel.Net organization:
Information someone has given us
as part of an application for one of our products or services, or
Information we have received from
a consumer reporting agency or other third party.
Subscribers may request us not to
share this type of information by calling us toll-free at 877-EasyTel
(877-327-9835), whereupon the information will not be shared.
With
Outsourced, 3rd Party Participants & 3rd Party Vendors
Sometimes
specific subscriber information has to be shared with companies we
hire to provide operational support, companies that participate with
us in supplying products and services to subscribers, and companies
that promote products and services on our behalf. EasyTel will
disclose, to our subscribers, any third party outsources
providers with whom we will be sharing information.
EasyTel will inform these companies that they are not permitted,
except in unusual situations (where they might be governed by federal
or state laws to the contrary), to use our subscriber information for
purposes other than the provision of the service intended. EasyTel
will do business only with companies that agree to be held to the
same high standard in which we hold ourselves, regarding the use and
protection of your confidential, private information.
With
Consumer Reporting Agencies & Other Companies
We will exchange information about
our subscribers with reputable information reporting agencies,
financial institutions, and merchants, in accordance with standard
industry practice, so we can verify the existence and condition of
subscribers' accounts. We do not share specific personal subscriber
information with independent companies for any other purpose without
the subscriber's consent.
With
the Government
The Bank
Secrecy Act, Internal Revenue Code, Right to Financial Privacy Act,
the Welfare Reform Act and Various laws and regulations
require under certain circumstances, that we provide
certain subscriber information to government
agencies. We will only disclose subscriber information to the
government or others when we are required to do so by such laws,
regulations, or by court order. State and federal laws impose certain
mandatory disclosures of subscriber. We must comply with laws that
require mandatory production or disclosure.
With
3rd Party Litigants
If you are involved in a legal
proceeding, both federal and state law provide parties to the
litigation the right to compel the production of records and
information from third party record keepers in certain situations. We
will only disclose subscriber information to third party litigants
when we are required to do so by lawful judicial process or by court
order.
Consolidation
Providers
Please use caution when
using consolidation providers. Consolidation providers are Internet
sites, which offer the ability to collect all of your personal
information on one site. For example, you may be encouraged to
provide consolidation sites your personal finance information, such
as your Online ID, Access ID, PC Password or Online Pass code for
Online Banking and information access. NEVER PROVIDE THIS INFORMATION
TO A SITE THAT YOU DO NOT RECOGNIZE AND FULLY TRUST. YOU SHOULD KNOW:
ALL transactions initiated by a consolidation site using access
information you provide are considered to be authorized by you,
whether or not you were aware of the specific transaction. You may
revoke this authority only by notifying us, and we may need to block
your account until we issue new access codes.
EasyTel is committed to
making sure that your Online Service is safe and secure. With our own
security infrastructure in place, we are confident that access to
your accounts is private and secure; we are unable to provide similar
assurances for other websites. While EasyTel works to protect your
privacy, you also play a role in protecting your accounts. Only
provide your security credentials when your browser shows a Secure
Socket Layer (SSL) connection directly to the EasyTel website or to
another site you have investigated and fully trust.
Privacy
on the Internet
Subscribers
may have special privacy concerns regarding EasyTel's services on the
Internet. In particular, subscribers might be anxious to ensure
that their information is secure, that our Privacy Policy covers such
information, and that they are aware of and can control
EasyTel's use of their personal information in the Internet
environment.
EasyTel
is equally concerned about subscriber privacy in the Internet world
and is committed to its protection. Please also know that the EasyTel
Privacy Policy applies in its entirety to anything consumer
subscribers might do at our Web Site. Whether you are an EasyTel
subscriber or just visiting us online, we safeguard the information
provided to us online.
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