GenieCard Cardholder’s Agreement


1.                 Terms and Conditions for the prepaid GenieCard

This document constitutes the agreement (“Agreement”) outlining the terms and conditions under which the Card has been issued to you.  By accepting and using this card, you agree to be bound by the terms and conditions contained in this Agreement.  In this Agreement, "Card" means the Card issued to you by MetaBank.  "You" and "your" means the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement. "We," "us," and "our" mean MetaBank, our successors, affiliates or assignees.  The Card will remain the property of MetaBank and must be surrendered upon demand.  The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law.  Please read this Agreement carefully and keep it for future reference.


The Card is a prepaid card. The Card allows you to access funds you place on the Card.  The Card does not constitute a checking, savings or other bank account and is not connected in any way to any other account you may have. The Card is not a credit card.  You will not receive any interest on your funds on the Card.


2.         Authorized Users: You may request an additional Card for another person.  You may also permit another person to have access to your Card or Card number.  However, if you do, you are liable for all transactions made with the Card or Card number by those persons.  You must notify us to revoke permission for any person you previously authorized to use your Card.  You are responsible for all transactions and fees incurred by you or any other person you have authorized.  If you tell us to revoke another person’s use of your Card, we may revoke your Card and issue a new Card with a different number.  You are wholly responsible for the use of each Card according to the terms of this Agreement.


3.         Personal Identification Number (“PIN”):  We may, at our option, give you a Personal Identification Number (“PIN”).  If we give you a PIN, you may use your Card to obtain Cash from any Automated Teller Machine (“ATM”) that bears the logos displayed on your card or make purchases from merchants participating in the networks displayed on your card.  All ATM transactions are treated as Cash withdrawal transactions.  You should not write or keep your PIN with your Card. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately, following the procedures in the paragraph labeled “Your Liability for Unauthorized Transfers.”


4.         Loading Your Card:  You may add funds to your Card, called “value loading”, at any time.  The amount of each value load must be at least $10.00. You may value load your cards two times per day.  However, the maximum value load you may place on your Card when aggregated with any other cards you have authorized is restricted to $2,500.


5.         Using Your Card

You may use your Card to purchase or lease goods or services wherever the Card is honored as long as you do not exceed the value available on your Card. You are responsible for all transactions initiated by use of your Card. If you permit someone else to use your Card we will treat this as if you have authorized such use and you will be responsible for any transactions made subject to such use.  If you do not have enough value loaded on your Card you can instruct the merchant to charge a part of the purchase to the Card and pay the remaining amount with cash or another card.  These are called “split transactions”.  Some merchants do not allow cardholders to conduct split transactions.  Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash.


If you use your Card number without presenting your Card (such as for a mail order or telephone purchase), the legal effect will be the same as if you used the Card itself. For security reasons, we may limit the amount or number of transactions you can make on your Card.  Your Card cannot be redeemed for cash. You may use your Card to access cash at an Automated Teller Machine (ATM).  You may not use your Card for any illegal transactions, use at casinos, and any gambling activity.


The maximum cumulative amount that can be withdrawn from ATMs or Bank Tellers per day is $2,500. You should keep track of the amount of value loaded on Cards issued to you.

You may call us at the Customer Service number shown on your Card and listed below at any time to obtain the current value on your Card.  To reach us, call toll-free 1-800-783-0000 for the balance. Our business hours are Monday through Friday, 8 a.m. to 5 p.m. Pacific Time, excluding bank holidays. 


Each time you use your Card, you authorize us to reduce the value available on your Card by the amount of the transaction. You are not allowed to exceed the available amount on your Card through an individual transaction or a series of transactions.  Nevertheless, if a transaction exceeds the balance of the funds available on your Card (creating a “shortage”) you shall remain fully liable to us for the amount of the transaction and any applicable fees or charges. We reserve the right to bill you for any shortage together with a shortage fee of $4.95.  You agree to pay us promptly for the shortage and any applicable shortage fees.  We also reserve the right to cancel this Card should you create one or more shortages with your Card.


You do not have the right to stop payment on any purchase transaction originated by use of your Card.  If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to ten (10) days.


6.         Returns and Refunds

If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds.  The amounts credited to your Card for refunds may not be available for up to five (5) days from the date the refund transaction occurs.


7.         Foreign Transactions

Effective April 2, 2005, the exchange rate for transactions in a foreign currency will be a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the government mandated rate in effect for the applicable central processing date.


8.         Receipts

You should get a receipt at the time you make a transaction or obtain cash using your Card. You agree to retain your receipt to verify your transactions.


9.         Periodic Statements

Statements in electronic format will be made available free of charge at during each month in which a transaction occurs.  You may choose to have a paper statement mailed to you.  However, there is a fee for this service.


10.      Fees and Charges

Fees and Charges for use of your Card are described in the Schedule of Cardholder Fees. Additional fees that may be charged by banks or other processors for the use of your Card will be passed on to you. When you use an ATM not owned by us, in addition to the fees shown in the Schedule of Cardholder Fees, the ATM operator or owner may charge you an additional fee.


11.      Confidentiality

We may disclose information to third parties about your Card or the transactions you make:

(1) Where it is necessary for completing transactions;

(2) In order to verify the existence and condition of your Card for a third party, such as merchant;

(3) In order to comply with government agency, court order, or other legal reporting requirements;

(4) If you give us your written permission, or;

(5) To our employees, auditors, affiliates, service providers, or attorneys as needed.


12.      Our Liability for Failure to Complete Transactions

We will not be liable for failing to complete transactions if:

(1) If, through no fault of ours, you do not have enough funds available on your Card to complete the transaction;

(2) If a merchant refuses to accept your Card;

(3) If an ATM where you are making a cash withdrawal does not have enough cash;

(4) If an electronic terminal where you are making a transaction does not operate properly; 

(5) If access to your Card has been blocked after you reported your Card lost or stolen; 

(6) If there is a hold or your funds are subject to legal process or other encumbrance restricting their use;

(7) If we have reason to believe the requested transaction is unauthorized;

(8) If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken;

(9) Any other exception stated in our Agreement with you.


13.      Your Liability for Unauthorized Transfers

Tell us AT ONCE if you believe your Card has been lost or stolen. Telephoning toll-free at 1-800-783-0000 is the best way of keeping your possible losses down. IF YOU BELIEVE THAT YOUR CARD HAS BEEN STOLEN, OR THAT SOMEONE HAS TRANSFERRED OR MAY TRANSFER MONEY FROM YOUR CARD WITHOUT YOUR PERMISSION, CALL US TOLL FREE AT 1-800-783-0000. WE WILL CANCEL THE CARD AND WILL REIMBURSE YOU FOR THE REMAINING VALUE STILL ON THE CARD AS OF THE TIME YOU NOTIFY US.   IF YOU NOTIFY US WITHIN TWO (2) BUSINESS DAYS OF THE LOSS OR THEFT, AND SOMEONE HAS USED YOUR CARD WITHOUT YOUR PERMISSION, WE WILL ALSO REIMBURSE YOU FOR ANY FUNDS TAKEN FROM THE CARD WITHOUT PERMISSION.   IF YOU DO NOT NOTIFY US WITHIN TWO (2) BUSINESS DAYS AFTER YOU LEARN OF THE LOSS OR THEFT OF YOUR CARD AND WE CAN PROVE THAT WE COULD HAVE STOPPED SOMEONE FROM USING YOUR CARD WITHOUT YOUR PERMISSION IF YOU HAD PROMPTLY NOTIFIED US WE WILL NOT REIMBURSE ANY OF YOUR LOSES.  Also, if your statement shows transactions that you did not make, notify us at once.  If you do not tell us within 60 days after the statement was made available to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.  If your Card has been lost or stolen, we will close your Card Account to keep losses down. We reserve the right to investigate any claim you may make with respect to a lost or stolen Card, and you agree to cooperate with such investigation.


14.      Other Terms

Your Card and your obligations under this Agreement may not be assigned.  We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at anytime.  If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected.  This Agreement will be governed by the law of the State of South Dakota except to the extent governed by federal law.


15.      Amendment and Cancellation

We may amend or change the terms of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice.


We may cancel or suspend your Card or this Agreement at any time. You may cancel this Agreement by returning the Card to us. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.


16.      Information About Your Right to Dispute Errors

In case of errors or questions about your Card transactions, call 1-800-783-0000 or write to GenieCard Customer Service, 15760 Ventura Blvd, Suite A10, Encino, CA 91436, USA, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt.  You must contact us no later than sixty (60) days after we have sent you the FIRST statement on which the problem or error appeared.

(1) Provide your name and Card number (if any); 

(2) Describe the error or the transaction you are unsure about, and explain why you believe it is an error or why you need more information; 

(3) Provide the dollar amount of the suspected error. 


If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days.  We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question.  If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Card.


For errors involving new Cards, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting Customer Service at the phone number and address listed above.


17.      Privacy and Data Protection

(i) Information We Collect (“Cardholder Information”):

(a) Information about purchases made with the Card, such as date of purchase, amount and place of purchase

(b) Information you provide to us when you apply for a Card, or for replacement Cards or when you contact us with customer service issues, such as name, address, phone number.


(ii) Information Security:  Only those persons who need it to perform their job responsibilities are authorized to have access to Cardholder Information. In addition, we maintain physical, electronic and procedural security measures that comply with federal regulations to safeguard Cardholder Information.


(iii) Disclosure:  We may use Cardholder Information to provide customer services, to process claims for lost or stolen Cards, to develop marketing programs, to help protect against fraud and to conduct research and analysis.  In addition, it is often necessary for us to disclose Cardholder Information for the same purposes to companies that work with us.  For example, we may provide certain Cardholder Information to companies that perform business operations or services, on our behalf.  We may also provide certain Cardholder Information to others as permitted by law, such as government entities or other third parties in response to subpoenas.


18.      Telephone Monitoring/Recording

From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.


19.      No Warranty Regarding Goods and Services and Disclaimer of Liability

We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.  In no event will we be liable for consequential (including lost profits), extraordinary, special, or punitive damages.


20.      Arbitration

(a) Purpose: This Arbitration Provision sets forth the circumstances and procedures under which claims (as defined below) may be arbitrated instead of litigated in court.

(b) Definitions:  As used in this Arbitration Provision, the term “Claim” means any claim, dispute or controversy between you and us arising from or relating to the Card or this Agreement as well as any related or prior agreement that you may have had with us or the relationships resulting from this Agreement, including the validity, enforceability or scope of this Arbitration Provision or the Agreements.  “Claim” includes claims of every kind and nature, including but not limited to initial claims, counterclaims, cross-claims and third-party claims and claims based upon contract, tort, fraud and other intentional torts, statutes, regulations, common law and equity.  The term “Claim” is to be given the broadest possible meaning that will be enforced and includes, by way of example and without limitation, any claim, dispute or controversy that arises from or relates to (i) your Card, or the Cards of any Additional Cardholders designated by you; (ii) the amount of Available Funds on the Cards; (iii) advertisements, promotions or oral or written statements related to the Cards, goods or services purchased with the Cards; (iv) the benefits and services related to the Cards; and (v) your enrollment for any Card.


As used in the Arbitration Provision, the terms “we” and “us” shall for all purposes mean the Bank, wholly or majority owned subsidiaries, affiliates, licensees, predecessors, successors, and assigns; and all of their agents, employees, directors and representatives.  In addition, “we” or “us” shall include any third party using or providing any product, service or benefit in connection with any Cards (including, but not limited to merchants who accept the Card, third parties who use or provide services, debt collectors and all of their agents, employees, directors and representatives) if, and only if, such third party is named as a co-party with us (or files a Claim with or against us) in connection with a Claim asserted by you. As solely used in this Arbitration Provision, the terms “you” or ”yours” shall mean all persons or entities approved by us to have and/or use a Card, including but not limited to all persons or entities contractually obligated under any of the Agreements and all Additional Cardholders.


(c) Initiation of Arbitration Proceeding/Selection of Administrator:   Any Claim shall be resolved, upon the election by you or us, by arbitration pursuant to this Arbitration Provision and the code of procedures of the national arbitration organization to which the Claim is referred in effect at the time the Claim is filed.  Claims shall be referred to either the National Arbitration Forum (“NAF”), JAMS, or the American Arbitration Association (“AAA”), as selected by the party electing to use arbitration.  If a selection by us of one of these organizations is unacceptable to you, you shall have the right within 30 days after you receive notice of our election to select either of the other organizations listed to serve as arbitrator administrator.  For a copy of the procedures, to file a Claim or for other information about these organizations, contact them as follows: (i) the NAF at P.O. Box 50191, Minneapolis, MN 55404; website at; (ii) JAMS at 1920 Main Street, Suite 300, Los Angeles, CA 92614; website at; (iii) AAA at 335 Madison Avenue, New York, NY 10017; website at .




(e) Restrictions on Arbitration:  If either party elects to resolve a Claim by arbitration, that Claim shall be arbitrated on an individual basis.  There shall be no right or authority for any Claims to be arbitrated on a class action basis or on bases involving Claims brought in a purported representative capacity on behalf of the general public, other Cardholders or other persons similarly situated.  The arbitrator’s authority to resolve Claims is limited to Claims between you and us alone, and the arbitrator’s authority to make awards is limited to you and us alone.  Furthermore, Claims brought by you against us or by us against you may not be joined or consolidated in arbitration with Claims brought by or against someone other than you, unless otherwise agreed to in writing by all parties.


(f)  Location of Arbitration/Payment of Fees:  Any arbitration hearing that you attend shall take place in the federal judicial district of your residence.  At your written request, we will consider in good faith making a temporary advance of all or part of the filing administrative and/or hearing fees for any Claim you initiate as to which you or we seek arbitration.  At the conclusion of the arbitration (or any appeal thereof), the arbitrator (or panel) will decide who will ultimately be responsible for paying the filing, administrative and/or hearing fees in connection with the arbitration (or appeal). If and to the extent you incur filing, administrative and/or hearing fees in arbitration, including for any appeal, exceeding the amount they would have been if the Claim had been brought in the state or federal court which is closest to your billing address an would have had jurisdiction over the Claim, we will reimburse you to that extent unless the arbitrator (or panel) determines that the fees were incurred without any substantial justification.


(g) Arbitration Procedures:  This Arbitration Provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, as it may be amended (the “FAA”).  The arbitration shall be governed by the applicable Code, except that (to the extent enforceable under the FAA) this arbitration Provision shall control if it is inconsistent with the applicable Code.  The arbitrator shall apply applicable substantive law consistent with the FAA and applicable status of limitations and shall honor claims of privilege recognized at law and, at the timely request of either party, shall provide a brief written explanation of the basis for the decision.  In conducting the arbitration proceeding, the arbitrator shall not apply the Federal or any state rules of civil procedure or rules of evidence.  Either party may submit a request to the arbitrator to expand the scope of discovery allowable under the applicable Code.  The party submitting such a request must provide a copy to the other party, who may submit objections to the arbitrator with a copy of the objections provided to the request party, within fifteen (15) days of receiving the requesting party’s notice.  The granting or denial of such request will be in the sole discretion of the arbitrator who shall notify the parties of his/her decision with in twenty (20) days of the objecting party’s submission.  The arbitrator shall take reasonable steps to preserve the privacy of individuals, and of business matters.  Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.  The arbitrator’s decision will be final and binding, except for any right of appeal provided by the FAA.  However, any party can appeal that award to a three-arbitrator panel administered by the same arbitration organization, which shall consider anew any aspect of the initial award objected to by the appealing party.  The appealing party shall have thirty (30) days from the date of entry of the written arbitration award to notify the arbitration organization that it is exercising the right of appeal.  The appeal shall be filed with the arbitration organization in the form of a dated writing.  The arbitration organization will then notify the other party that the award has been appealed.  The arbitration organization will appoint a three-arbitrator panel which will conduct arbitration pursuant to its Code and issue its decision within one hundred and twenty (120) days of the date of the appellant’s written notice.  The decision of the panel shall be by majority vote and shall be final and binding.


(h) Continuation:  This Arbitration Provision shall survive termination of your Card as well as voluntary payment of the debt in full by you, any legal proceeding by us to collect a debt owed by you, and any bankruptcy by you or us. If any portion of this Arbitration Provision is deemed invalid or unenforceable under any principle or provision of law or equity, consistent with the FAA, it shall not invalidate the remaining portions of this Arbitration Provision, the Agreement or any prior agreement you may have had with us, each of which shall be enforceable regardless of such invalidity.


Telecommunication Services


The GenieCard integrates financial and telecommunications services into one seamless service.


1.         Calling Card Services: In addition to the financial services described above, GenieCard is also a prepaid card phone card with FollowMe and voicemail services. GenieCard allows you to make and receive both domestic and international telephone calls. GenieCard includes a calling card account with EasyTel.Net, the service provider for these services. GenieCard is not a telephone credit card; all services are provided on a prepaid basis only.


2.         Responsibility and Authorized Users: You may permit another person to have access to your Card or Card number.  However, if you do, you are liable for all telephone calls made with the Card or Card number by those persons.  In addition, you are wholly responsible for all transactions and fees incurred by you or any other person you have authorized to use your GenieCard according to the terms of this Agreement.


3.         Personal Identification Number (“PIN”):  We may, at our option, give you a Personal Identification Number (“PIN”).  If we give you a PIN, you may use your GenieCard to make and or receive telephone calls anywhere anytime.  You should not write or keep your PIN with your Card.  If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately.


4.         Loading Your Calling Card Balance:  You may add funds to your calling card balance anytime by calling 1-800-783-0000 and following the prompts to transfer money to your calling card balance. The amount of each transfer must be at least $5.00.


5.         Using Your Card



To Place a Call:

Call toll-free 1-800-783-0000

Enter the last 8 digits printed on your GenieCard

Enter your 4 digit Access Code

Press 1 for calling card access


For Domestic Calls:

Area Code + Phone Number


For International Calls:

011 + Country Code + City Code + Phone Number