Home Service Professional
carpets and more carpets. That’s all I see all day long,” says Glen
Bruner, owner-operator of the “Sweeping Success” carpet cleaning
business. “Morning till night it’s nothing but vacuum, shampoo, steam
“My clients like me and they know I always do the best job possible,
so I get a lot of call-backs. Most are from businesses, but I have
some real good regulars in the home trade too – five poodles will do
that,” Glen says with a wide grin.
“The big thing is, that right now I’m so busy it’s hard to keep up
with all the calls. I mean, I’d give my cell phone number to people,
but half the time I’m where the thing won’t pick up, or I can’t hear
anyone over the vacuum anyway. I thought about hiring a receptionist,
but I’m raising two teenagers on my own, and I need every penny.
“That’s when I found Genie. Genie answers all my calls now, and I know
they’re getting answered right. One thing I really like is being able
to tell people stuff like ‘I can’t talk right now Mrs. Simmons, but
leave me a message and I’ll call you back in about a half hour’. Then
I know that Genie’ll take the message, and I can handle the latest
poodle puddle when I’m done.
“Genie also fixed another big problem for me – getting paid. Lot’s of
my customers wanted to pay me with credit cards, but I couldn’t afford
one of those machines. Now I just use Genie’s Virtual Merchant thing,
and the charges go straight through – no problem.
“I mentioned the teenagers too, right? Well, I got each of them a
Genie number too, on that Family Plan they have. They can get hold of
me and I can get hold of them real easy. They even got their own
GenieCards. So I can just put money on their cards when they
need some schoolbooks or supplies. The oldest is going off to college
soon, and that Genie number will go with her – along with a bunch more
of my money I guess.
“But that’s why I’m doing this – so they can have better. And Genie